Refund policy
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
To proceed with the return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at lemonandcello@gmail.com or just fill this form.
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom, digital or personalized orders
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Damages and issues
Please contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refund
We will notify you once I’ve received and inspected your return. Then, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at lemonandcello@gmail.com.
We will notify you once I’ve received and inspected your return. Then, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at lemonandcello@gmail.com.